Forget PPPM – IPP is the Future of Business Communication
Most of us spend our days in a whirlwind of meetings, emails, and conversations. We like to think we are communicating effectively. But are we really? I have noticed something peculiar in professional and personal conversations: a tendency to hide behind empty phrases. You know the ones: “I am excited to be here.” (Are you? […]
The urgent need for better problem-solving and communication
The cost of bad problem-solving This tendency to oversimplify leads to massive waste—of time, resources, and opportunities. It is why we have seen: The complete failure of tackling COVID-19 in a manner addressing the combined health risk, healthcare logistical, economic, educational, and psychological problem. The virus, slightly more dangerous than the seasonal flu, is under […]
Telephobia: The Fear of Picking Up the Phone
Telephobia: The Fear of Picking Up the Phone (and Why It’s a Big Problem) Back in January 2018, I was teaching at MIT Sloan, working with some of the brightest young minds in business analytics. I introduced an exercise called “Calling a Stranger.” Sounds simple, right? Well, not quite. The students had to simulate making […]
The Mikado Effect – why initiative is in retreat, and what to do about it
How silence, fear, and a culture of stillness are holding back talent, innovation, and progress. The silence of the capable In organisations of every kind – from corporate boardrooms to university classrooms – I see the same thing: hesitation. A reluctance to act. People know what needs to change, but they wait. They hold back. […]
